Technical Support
Tired of feeling left out in the cold by unresponsive partners and vendors? A worthwhile team is there when you need them because they know how damaging and disruptive downtime can be.
We’re that team. ELCON Technologies provides customers with unrivaled service for new and existing electrical control systems, control panels, motor controls, SCADA systems, network security, and more. And we’re always on hand to troubleshoot, repair, and maintain existing control systems to keep your operations moving.
Providing You with Critical Support Where and When You Need It
Too many companies struggle with:
- Faulty equipment and software
- Unresponsive support technicians
- Service delays
- Cookie-cutter response packages
But at ELCON Technologies, we help you avoid these headaches through our service-first approach focused on solving customer problems. Our team provides:
- Customizable service packages – Get the support you need, when you need it from our 24/7 response team via a service contract. We can tailor these packages to your operations and provide emergency response, troubleshooting, and repairs.
- Remote VPN monitoring – Sometimes problems crop up, but they don’t have to spell disaster. We can remotely monitor system health indicators and alarms where supported.
- Extensive field service coverage – Let us handle everything right at your facility – installation, upgrades, retrofits, calibration, repairs, and turnkey projects – so you can focus on what you do best. Plus, with our 200–300-mile automation radius around our Pittsburgh headquarters, and our national scale for medium voltage power systems and turnkey power projects, you’ll always get the support you need.
All of these services are backed by our ISN, OSHA, UL508, UL698, cUL, and CSA certifications, along with our experience working with brands like Siemens, Rockwell, ABB, Eaton, and more. Our industry expertise helps us provide effective equipment failure response so we can get you back up and running with fast resolutions.
What We Service
- Aveva-based automated systems
- Ignition-based automated systems
- Rockwell-based automated systems
- Siemens-based automated systems
- Wonderware-based automated systems
- ABB medium-voltage electrical equipment
- Eaton low- and medium-voltage equipment
- Toshiba Instrumentation, low-voltage equipment and power apparatus and control equipment
- Innomotics (Siemens) medium-voltage drives and motors
WE PROUDLY WORK WITH
Need Help from a Trusted Partner? Contact ELCON
When problems arise, you want someone to have your back, and the ELCON team is ready to provide reliable technical support. Contact us today about creating a customized service package.